Terms and Conditions
Q’eswachaka Peru Tours is an offical tour agency in Cusco, Peru, and is thereby required to comply with all the restrictions and conditions of Peruvian law.
Q’eswachaka Peru Tours operates its tours and excursions in little-known areas which are not often frequented by tourists. In these regions, the standards for transportation, lodging, and other services may differ from your country or city of origin. Nevertheless, we strive to offer the best service possible.
Respect of the environment: All participants in tours operated by Q’eswachaka Peru Tours must commit themselves to the respect of the environment and not litter in any of the places that we visit.
In order to get the most out of a tour with Q’eswachaka Peru Tours, it is neccessary to be flexible and have patience, a positive attitude, a good sense of humor, and an understanding that occasionally plans must change due to events beyond the tour operator’s control.
Risks: To reserve or participate in one of our adventure tours or excursions, participants must assume and accept the associated risks. For its tours, Q’eswachaka Peru Tours will not accept any type of responsibility.
Medical Restrictions: You must let us know if you have any medical restrictions or concerns which may affect your ability to participate in a tour or excursion. This information must be given when you make your reservation.
In extreme cases, such as uprisings, mutinies, riots, civil conflict, terrorist activity, epidemics, natural disasters, unusual adverse weather conditions or fire, Q’eswachaka Peru Tours will not accept any responsibility and we reserve the right to modify, postpone, or even cancel trips and tours if necessary (only in cases where there is no other option available).
Cooperation with other tour operators: We reserve the right to work with other tour operators in the event that we do not have or are not able to reach the minimum group size for a tour. In these cases, clients will always be notified in advance.
In the event that any piece of our equipment is damaged by a participant during a tour or excursion, that participant will be expected to pay Q’eswachaka Peru Tours for the cost of replacement or repair. This includes, among others, car seats and other equipment.
Pre-Trek Briefing: The night before your tour or excursion, there will be a brief orientation meeting where we will explain the itinerary in detail and answer any further questions you may still have. The exact time of this briefing will be determined when your reservation has been finalized.
In case of cancellations:
Your cancellation will only be confirmed as final once you receive an email from Q’eswachaka Peru Tours.
- The tour cancellation will generate the following NO SHOW costs:
- Cancellation between 20 and 29 days before the arrival date: 50% of the tour’s total cost
- Cancellation between 10 and 19 days before the arrival date: 60% of the tour’s total cost
- Cancellation between 5 and 9 days before the arrival date: 70% of the tour’s total cost
- Cancellation less than 5 days before the arrival date: 85% of the tour’s total cost
- Deposits sent to reserve Machu Picchu entrance tickets, Inca Trail permits, and train tickets are nonrefundable and nontransferable.
- Once the final balance payment has been paid in cash, complete refunds will not be possible.
Thank you for choosing Q’eswachaka Peru Tours!