Terms and Conditions

Q’eswachaka Peru Tours

Is an offical tour agency in Cusco, Peru, and is thereby required to comply with all the restrictions and conditions of Peruvian law and operates its tours and excursions in little-known areas which are not often frequented by tourists. In these regions, the standards for transportation, lodging, and other services may differ from your country or city of origin. Nevertheless, we strive to offer the best service possible.

Respect of the environment:

All participants in tours operated by Q’eswachaka Peru Tours must commit themselves to the respect of the environment and not litter in any of the places that we visit.

In order to get the most out of a tour with Q’eswachaka Peru Tours

It is neccessary to be flexible and have patience, a positive attitude, a good sense of humor, and an understanding that occasionally plans must change due to events beyond the tour operator’s control.

If you are Planing to do any trek to MachuPicchu we Require a tour deposit

In order to make a reservation for a Tour & Trek with QESWACHAKA PERU TOURS, the client is required to make a US$200 deposit, The deposit can be sent through PayPal or VISA, which will incur a 6% PayPal or visa merchant fee paid by the traveller. All deposits are fully non-refundable and non-transferable.

Your booking is confirmed and a contract exists when the Tour Operator or your travel agent issues a written confirmation after receipt of the applicable deposit amount. Please check your confirmation carefully and report any incorrect or incomplete information to the Tour Operator or authorized agent immediately. Please ensure that names are exactly as stated in the relevant passport.

All people named on the reservation order are committed to the contract with QESWACHAKA PERU TOURS, . The person who signs the contract is regarded as having the permission of all persons whose names are on the reservation order and verifies that all these people are fully aware and accept the Terms and Conditions of QESWACHAKA PERU TOURS,

Final Balance Payment

We require you to pay your final balance at our office at least 48 hours before the departure of your trek. Currently, we accept cash in US dollars or Peruvian nuevo soles only.

If you plan to arrive on the same day as the departure of the tour, the remaining balance must be paid in advance (1 week before) through the methods of payment listed above. The client must pay all transaction fees and charges (amounts depend on payment method) We accept both U.S. and Peruvian currency of any denomination. We do not accept any torn bills. If you are not arriving to Cusco 2 days before your tour begins, please arrange your payment with the Inti Sun team before your arrival.

Machu Picchu Permits

Inca Trail permits, Machu Picchu entrance tickets, and train tickets are not transferable. Because of strict government regulations, you may not cancel a reserved permit or alter the name or date on the reservation. If you are unable to come on the date you have reserved, we cannot reimburse or refund the cost of these tickets.

Once you have reserved, QESWACHAKA PERU TOURS, must give your personal information to the National Park. This information includes your name, passport number, nationality, gender, and date of birth. Everything listed above must be the same upon arrival at the start of the Inca Trail and at Machu Picchu.

In extreme cases when the “Inca Trail to Machu Picchu” is declared closed for safety reasons, QESWACHAKA PERU TOURS, will replace your trek with an alternative trek.

You Must Bring Your Original Passport

It is very important that you bring your original passport on the trek so that authorities can verify your information. If any of the information does not match upon arrival, you may not be able to start the trek. In the case that your passport number changes between when you make your reservation and the start of your trek, you have two options:

You may send us a copy of the new passport at least 10 days before the start of your trek. The fee to update your passport information is USD $15, which you must pay to The National Park upon arrival.

You may also bring both your old and new passports on the trek and to Machu Picchu. This option will not cost you anything.

If your information does not match your reservation upon arrival at the Inca Trail, Inka Trail Backpacker will not be held responsible.

Cancellations

Your deposit is 100% non-refundable. If you need to cancel for any reason, as you approach your tour start date, there may be additional cost due. There are absolutely no exceptions (we do not accept medical notes of any kind) as our out of pocket expenses are non-refundable to us.

ONCE BOOKED, DEPOSITS ARE NON-REFUNDABLE. CHART BELOW OUTLINES WHAT FURTHER FEES WILL BE DUE.

If for any reason any member of your group could not make the tour/trek, after having sent their deposit, and you had not sent us a cancellation email. 100% of the cost of the tour / trek, must be paid by the rest of your group member in order to do the tour/trek

If you cancel within 6 weeks of your start date 60% your TOTAL TOUR COST is DUE

If you cancel within 2 weeks of your start date 80% your TOTAL TOUR COST is DUE

Within the week of your trek (7 days) 100% your TOTAL TOUR COST is DUE

Finally. If you become ill or injured on the trail and are unable to continue, a porter will be provided to accompany you back to an area with emergency assistance capabilities. Helicopter air lifts and medical assistance are at the expense of the trekker. If you are unable to complete the tour due to illness, we will assist you in meeting your group at Machu Picchu to recommence your tour at that point. There will be no refund of the original payment. However, we will prepare a document to certify illness which can be presented for your travel insurance.

Holiday or Election Increments

An extra charge of $35 USD per person is applicable for all treks (regardless of group / private option / size of group) starting on any of the following dates:

Christmas (Dec 22nd, 23rd, 24th, 25th)

New Year (Dec 29th, 30th, 31st, Jan 1st).

An extra charge is also applicable if a trek leaves during election days. ( Peruvians are fined if they do not vote)We use the extra charge to pay staff a bonus for working during holidays or to pay fines for not voting.

Risks:

To reserve or participate in one of our adventure tours or excursions, participants must assume and accept the associated risks. For its tours, Q’eswachaka Peru Tours will not accept any type of responsibility.

Medical Restrictions:

You must let us know if you have any medical restrictions or concerns which may affect your ability to participate in a tour or excursion. This information must be given when you make your reservation.

In extreme cases,

Such as uprisings, mutinies, riots, civil conflict, terrorist activity, epidemics, natural disasters, unusual adverse weather conditions or fire, Q’eswachaka Peru Tours will not accept any responsibility and we reserve the right to modify, postpone, or even cancel trips and tours if necessary (only in cases where there is no other option available).

Cooperation with other tour operators

We reserve the right to work with other tour operators in the event that we do not have or are not able to reach the minimum group size for a tour. In these cases, clients will always be notified in advance.

In the event that any piece of our equipment is damaged

by a participant during a tour or excursion, that participant will be expected to pay Q’eswachaka Peru Tours for the cost of replacement or repair. This includes, among others, car seats and other equipment.

Pre-Trek Briefing

The night before your tour or excursion, there will be a brief orientation meeting where we will explain the itinerary in detail and answer any further questions you may still have. The exact time of this briefing will be determined when your reservation has been finalized.